29 November 2017

Free sample articles newly available from International Journal of Services and Standards

The following sample articles from the International Journal of Services and Standards are now available here for free:
  • Project risk assessment of an outsourced call centre project for a national health insurance scheme
  • Development of E-business solutions for fast food restaurants
  • Relationship between bus driver characteristics and traffic violations
  • Readability of compensation discussion and analysis: the impact of the Plain English initiative
  • E-government effectiveness: a rocket model of contributing user-related factors

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